Return Policy

At About Rose, we are committed to ensuring that you're satisfied with your purchase. Our designs combine quality and modern style to provide you with a product you'll love. If you need to initiate a return, please review the following Terms and Conditions.

Be sure to review the size guide and fit notes before checking out, so you know exactly what to expect. We're here to help you find the perfect fit - if you're unsure, just reach out to us via Instagram or info@aboutrose.com.au.

FULL PRICED ITEMS
Styles that are full price are eligible for a credit note. Refunds are not available at this time. You will receive a store credit for the purchase price (excluding original shipping costs). Store credits are valid for 2 years from the date of issue.

Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Please send returns via a secure, prepaid, and traceable method - About Rose is not liable for the loss or damage of items in return transit. Once your return is received by us, we will email you with your store credit.

SALE ITEMS
All sales of discounted items are final. Sale items cannot be returned for exchange, credit, or refund. This includes Black Friday and Seasonal Offers. This excludes the 10% new subscriber offer.

CONDITIONS OF RETURN

To be eligible for an exchange or store credit, please ensure the following conditions are met:

Return Submission: Please email info@aboutrose.com.au to request a return within 7 days of receiving your order.

Condition: Item/s must be unworn, unwashed, undamaged, and in original condition with all tags and hygiene stickers attached. We reserve the right to refuse the return if these conditions are not met. Please take care when trying on garments, as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan etc.

Return Process

To initiate a return, email us at info@aboutrose.com.au with your name and order number. In your message, let us know the reason for your return, and if you would like to swap for a different product or size, mention this so we can check stock and set it aside for you.

We'll reply with a confirmation email, along with return instructions and the shipping address. Once we receive your return, we'll email you your credit note (not including shipping fees).

FAULTY, DAMAGED OR INCORRECT PRODUCT

We're sincerely sorry if you've received an item that is faulty, damaged, or incorrect. Please email us at info@aboutrose.com.au so we can resolve this for you as soon as possible. When contacting us, kindly include your purchase receipt and photos of the issue. We will review your case and, at our discretion, provide a refund or store credit if appropriate. Thank you for your understanding.

PROCESSING TIME FOR RETURNS

Please allow up to 5 business days for your return to be processed. You'll receive an email once we've received your return, and again once it's processed. Please contact us at info@aboutrose.com.au if you need any assistance.