At About Rose, we are committed to ensuring that you’re satisfied with your purchase. Our designs combine quality and modern style to provide you with a product you’ll love. If you need to initiate a return, please review the following Terms and Conditions.

Be sure to review the size guide and fit notes before checking out, so you know exactly what to expect. We’re here to help you find the perfect fit—if you’re unsure, just reach out to us via Instagram or info@aboutrose.com.au

FULL PRICED ITEMS

Styles that are full price are eligible for a credit note or exchange. Refunds are not available at this current time. You will receive a store credit for the purchase price (excluding original shipping costs). Store credits are valid for 2 years from the date of issue.

Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Please send returns via a secure, prepaid, and traceable method. About Rose is not liable for the loss or damage of items in return transit. Exchanges are only available to Australian customers at this time.

SALE ITEMS

All sales of discounted items are final. Sale items cannot be returned for exchange, credit, or refund. This includes Black Friday and Seasonal Offers. This excludes the 10% new subscriber offer.

CONDITIONS OF RETURN

To be eligible for an exchange or store credit, please ensure the following conditions are met:

• Return Submission: The return must be submitted via our return process within 7
  days of receiving your order.
• Condition: Item/s must be unworn, unwashed, undamaged, and in original condition with all tags and hygiene stickers attached. We reserve the right to refuse the return if these conditions are not met. Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan etc.
• Proof of Purchase: A receipt must be provided to confirm the return request.

RETURN PROCESS

To initiate a return, please email us at info@aboutrose.com.au with your name andorder number for approval. In your message, kindly specify the reason for the return. If you’d like to exchange an item, please also include the item details and the size you wish to exchange for.

We will reply with a confirmation email, along with return instructions and the
shipping address.

FAULTY, DAMAGED OR INCORRECT ITEM

We’re sincerely sorry if you’ve received an item that is faulty, damaged, or incorrect. Please email us at info@aboutrose.com.au so we can resolve this for you as soon as possible. When contacting us, kindly include your purchase receipt and photos of the issue. We will review your case and, at our discretion, provide a refund or store credit if appropriate. Thank you for your understanding.

SHIPPING

We aim to process and ship all orders within 1-5 business days. If you’ve selected express shipping and need your order by a specific date, please email us at info@aboutrose.com.au, and we’ll do our best to accommodate your request.

Please note, we are not liable for any items lost or damaged in transit. A signature may be required upon delivery. If no one is available to sign for your package, it will be redirected to your local post office for collection.

Australia: 

· Standard Shipping (5+ Business days): $10.50 (via Australia Post).

· Express Shipping (2-3 business days): $14 (via Australia Post).

International Orders (Outside Australia)

· Shipping costs are calculated at checkout.

Click & Collect

Complimentary Click & Collect is available for Perth orders only, with collection from our North Beach location. If you select Click & Collect at checkout, the exact collection address will be sent to you via email once your order is confirmed.

If your order is eligible for Click & Collect, this option will appear at the checkout under ‘Pick Up’ when completing your purchase.

Possible Delays

We do our best to ensure the timely delivery of all orders. However, please note that the estimated delivery date provided by our carriers is only a guide. On rare occasions, your order may arrive outside of the estimated timeframe. Rural areas across Australia may also experience additional delays.

For further assistance or information regarding delivery timeframes, please contact us at info@aboutrose.com.au

Changing or Cancelling an Order

Unfortunately, we are unable to make changes or cancel orders once they have been processed. However, if there has been a mistake in your order, please contact us, and we will do our best to assist.

Taxes and Duties

For orders shipped outside of Australia, local taxes and duties may apply. Unfortunately, we are unable to modify the declared value of your order on the commercial invoice.

Before placing your order, we recommend reviewing your local import regulations, as any additional charges incurred will be the responsibility of the recipient. If you choose not to pay these charges, your order will be returned to us, and you will be refunded.

About Rose reserves the right to amend, revise, or update the terms and conditions of our returns and sale policy at any time.

About Rose Privacy Policy:

Last updated: June 2025

Thank you for your interest in About Rose. We value your privacy and are committed to protecting your personal information.

What information we collect:
We collect your name and email address when you sign up for our email list through our Website, Facebook or Instagram lead forms.

How we use your information:
We use your information to:

• Send you updates about new collections, special offers, and exclusive content

• Share behind-the-scenes news about About Rose

• Improve our marketing and customer experience

We will never sell or share your information with third parties for their marketing purposes.

How to unsubscribe:
You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of any email we send.

Contact us:
If you have any questions about your data or this privacy policy, please contact us at info@aboutrose.com.au